About personal messages on Messenger, Facebook and Instagram

Messenger, Facebook and Instagram let you connect directly with family, friends, creators, businesses, Facebook groups and more.
The messages you exchange in direct one-to-one and group chats with personal accounts, like with family and friends, are considered personal messages. Meta does not use the content of your personal messages for ads personalization.
On Messenger, Meta is in the process of securing your personal messages with end-to-end encryption.
End-to-end encrypted messages and calls ensure only you and the people you're communicating with can see or listen to what is sent, and no one else, not even Meta, can do so. Keep in mind, for reporting and optional features, you or someone in the chat may still choose to share messages with Meta.
Learn more about privacy and safety on Messenger.
What is not considered a personal message?
Conversations you have with business accounts or in the channels and community chats described below are not personal messages. Depending on your location’s law, these types of conversations may be used to improve your experience with our products. These conversations can include:
  • Broadcast channels, which are designed for more public conversations between professional accounts, such as creators and Pages, and their communities
  • Community chats for Facebook groups and Messenger communities, which are interest-based discussions that can be discovered by search and joined by people not in the chat
  • Business and professional accounts, which are chats with businesses and professional accounts, like a Facebook Page or an Instagram Business account
  • Messages with Meta, which include exchanging messages with Meta’s artificial intelligence features, or when you send messages to Meta to use specific functionality
Visit our Privacy Policy to learn more about what information Meta collects and how we use it.

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