Automated and AI chats with Pages on Messenger
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Pages can message you using Meta APIs on our Developer Platform to create automated chats on Messenger. At this time, a small number of Pages can also use AI from Meta to generate responses on Messenger.
Where legally required, automated chats must tell you when you're interacting with them. This includes:
- At the beginning of the conversation
- After a significant lapse of time
- When the conversation is passed from a human back to an automated chat
Pages can also remind you when messages are automated or generated by AI, even when it isn't legally required.
When you start a conversation with an automated chat, or when an AI from Meta generates responses in the chat, the chat will indicate that it's automated or using AI.
Facebook and Messenger from Meta may also use automated chats.
About business chats with AI
To provide you with faster service, some Pages may use AI to generate responses in chats on Messenger. These messages are labeled generated by AI. AI responses are based on business information, but some may not be accurate or appropriate. Conversations with business AIs are shared with you, the business and Meta. We may use your feedback, chat history and messages sent to businesses to improve AI quality.
Stop receiving messages generated by AI
To stop receiving messages generated by AI from Meta in a specific chat with a business, you can ask by sending something like “chat with a representative” or “stop messages from AI” in the chat. While this will stop the AI from responding in the current conversation, it’s possible that you could receive AI-generated messages from the same business or other businesses in the future.
Additional resources on automated messaging
- Policies and requirements that apply to automated messaging on Meta technologies
- Other automated messages Meta may send you over Messenger
- AI features on Messenger and Facebook
- How to block messages from a business
