Automated chats on Messenger

Pages can message you using Meta APIs on our Developer Platform to create automated chats on Messenger. Where legally required, these automated chats must tell you when you're interacting with them. This includes:
  • At the beginning of the conversation
  • After a significant lapse of time
  • When the conversation is passed from a human back to an automated chat.
Pages can also remind you when you're messaging with an automated chat, even when it isn't legally required.
When you start a conversation with an automated chat, the chat will indicate that it's automated.
Facebook and Messenger from Meta may also use automated chats.
Stop messages from an automated chat
Learn more
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