Troubleshoot app crashes on Messenger

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If the Messenger app keeps crashing when you try to open it, you can try:
  • Removing large files or unused apps from your phone to create more storage space on your device.
    • Learn more about how to check and manage your devices' storage from your iOS settings at the Apple Help Center or from your android settings at the Google Help Center.
  • Updating to the latest version of the app. You may also want to uninstall the app and then reinstall it.
To install or update the Messenger app, go to the App Store or Google Play store on your device. Installing the latest version may help to fix problems when something's not working.
Check for updates for Windows
  1. Open the Messenger App for Windows.
  2. Click in the top left.
  3. Hover over Messenger and then select Check for Updates.
If you've tried the steps above and there's still something wrong with your Messenger app, report the problem to let us know more about the issue.
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