Voice and Video Calling

Rooms
Using Rooms
Messenger Rooms is a video chat room where you can use link sharing to connect to more people. Depending on your room settings, participants won’t need to download, log in to or connect on Messenger to join your call.
When you use Messenger Rooms these privacy settings apply:
  • Messenger Rooms can be locked or unlocked once a call begins.
  • The room creator can remove any unwanted participants.
  • Any participant can leave the room if they feel uncomfortable. Learn more about how to stay safe when using Messenger Rooms.
  • Participants can report the room name if you believe it violates our Community Standards. Keep in mind that reports will not include audio or video from the room.
  • If you have blocked someone on Facebook or Messenger, they won’t be able to join the same room as you if you and they are both logged into Facebook or Messenger. If you blocked someone’s messages or calls on Messenger, you will be notified if you’re about to join a room with the person you’ve blocked. You can then choose to join or not join the room. Remember that you can always leave a room.
  • When a room creator broadcasts a room using Facebook Live, it is shared to Facebook and people outside the room may see what’s happening in the room. We may collect and review audio and video from the room’s broadcast to make sure they follow our Community Standards.
Keep in mind that different products will have different settings. You can only allow invite link sharing if it is compatible with the other settings you select when you create the room on one of our products.
Learn how rooms work on our products:
When you use Messenger Room links:
  • The person who created the room usually has to be in the room for people to join.
  • Only the person who created the room can end the room, lock the room, or remove room participants.
  • If you are logged in to Facebook or Messenger when you join a room others will see your Facebook profile name, profile picture and that you are in the room.
  • The video chat is not end-to-end encrypted.
How do I share a link for my room?
You can share a room link on any messaging service.
To share your room link:
  1. From your room, click at the bottom.
  2. Click Copy.
  3. Send the link to others using any messaging service.
Learn how to create a room, lock a room and more on Messenger Rooms.
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Note: This is how to create a room on your Messenger app. Learn how to create a room from your Facebook account.
To create a room:

Desktop app:
  1. From your Desktop app, click Create a Room.
  2. Click Create Room.

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You can end your room or only allow approved people to enter your room. You can only end a room or decide who’s allowed inside if you created the room.
Ending your room removes all members and disables the link. If you would like to only remove some people from the room, you can remove a participant.
If you remove someone from a room, your room will only allow people you’ve approved to enter the room and not let that participant back in. You can reset your room’s permission settings to allow anyone with a link to join if you want to let the removed participant back in.
To end your room:
  1. From your room, click See call participants.
  2. Click Settings.
  3. Click End Room.
  4. Click End Room.

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To share your screen or a specific window in a room on your computer:
Desktop app:
  1. In your room, click .
  2. Click Your Entire Screen, then Entire Screen or click Application Window and then click a window to share.
  3. Click Share.
Desktop (messenger.com):
  1. In your room, click .
  2. Click Your Entire Screen and click your screen’s image or click Application Window and click a window. To share a tab, click [Browser Name] Tab and select a tab.
  3. Click Share.
To stop screen sharing, click again.
If you want to check your audio, camera and other settings while screen sharing:
  1. In the top right of your room, click .
  2. Click Device Settings.
Learn what to do if something's wrong with your audio or camera when video calling.
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The games feature for Messenger Rooms is only available on iOS and Android devices.
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You can use special effects like different backgrounds, filters and lighting in your Messenger Room.
To add special effects in a room:
  1. From your room, select on your face.
  2. From the pop-up menu, select Effects, Backgrounds or Lighting.
  3. Click an option.
To exit the pop-up menu, click outside of it.
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Room Chat
People can only join a room chat and send a message by entering the room while logged into Facebook or Messenger.
To send a message in a room chat:
  1. From your room, click in the top right.
  2. Create a message and click to send.
You can also use room chats to send:
  • Links
  • Pictures and videos
  • GIFs and stickers
  • Reactions to messages
  • Polls
The room chat will show up and stay in your Messenger or Facebook Chat list after the room ends or if you leave. Keep in mind that new people outside of the room cannot be added to a room chat, even after the room ends. If no one sends a message during a call, a group message will not be created in your Messenger or Facebook Chat list.
Anyone logged into their Facebook or Messenger account who’s in your room or joins later will be able to see, receive and keep a record of any messages you or anyone else sent in the room chat. This includes messages sent before they joined the room and after they left the room.
People who are removed from a room will also be removed from the room chat, but can still see and hold onto the messages that were sent before they were removed if they search their archived conversations.
Keep in mind that people can only join the room chat by entering the room. New people outside of the room cannot be added to a room chat, even after the room ends. People who anonymously join the room using a link without logging into their account will not be able to see or enter the chat. Learn about what to do if you feel uncomfortable in a room.
To see who’s currently in your room chat:
  1. From your room, click in the bottom.
  2. Participants are listed under In This Room.
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After the room ends and the room chat shows up in your Chat list, you can report the conversation from Messenger or from your Facebook Chat list.
You can also report a violation of your copyright or trademark rights.
Note: The Facebook Data Policy applies to all Room chats.
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Privacy and Safety
The room creator is responsible for moderating who is in the room. If you created the room, you can remove someone from the room.
Once you remove a participant, the room permissions setting will automatically turn on and only allow people you approve to enter the room. From this setting, if you choose to let anyone with the room link to join the room, keep in mind the removed person may be able to rejoin.
Removing someone from the room also removes them from the room chat.
If you are a room participant, you should leave the call if someone is making you uncomfortable.
To remove a room participant:
  1. From your room, click See call participants.
  2. Click Remove next to the participant you would like to remove.
  3. Click Remove.
To leave a room:
  1. From your room, click .
Learn about other ways to stay safe when using Messenger Rooms.
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You can join a Messenger Room without having a Facebook or Messenger account through a link enabled by the room creator. Keep in mind that when creating a room in Facebook or Messenger, a room creator can choose to only allow people who are logged in to Facebook or Messenger to join the room.
When you join a Messenger Room without logging in to a Facebook or Messenger account:
  • The Facebook Terms of Service, and Data Policy apply.
  • Our Community Standards also apply to Messenger Rooms.
  • Other room participants will see what you say and do while you are in the room.
  • You will need to provide a name that will be visible to other room participants (this does not need to be a real name).
  • We will assign you a temporary identification number when you join a room. This number and the data associated with it will be deleted after 90 days.
What information do I share with Facebook when I join a room without an account?
We collect certain information when you join a Messenger Room in addition to the name you provide.
Device and browser information, including:
  • Your IP address (which may tell us the country from which you are joining) and other device network information (example: port number).
  • Device information obtained through your device cookies and settings.
  • Your web browser type and version.
This information helps us provide a good user experience in Messenger Rooms, for example applying your preferred language and other browser settings.
Product usage information, including:
  • Your action in clicking Join as a Guest, by which you agree to our Terms of Service.
  • Interactions with this product (example: the name of the room you join, or what pages you visit or interact with within Messenger).
  • How long you remain in a room.
This information helps us understand better how people are using Rooms.
Technical information, including:
  • Technical information about your experience on Messenger Rooms (example: how long it takes a page to load, or how long it takes to join the room).
This information helps us to identify and fix bugs and other technical problems.
In addition, we collect information as needed to promote the safety, integrity and security of our products, especially Messenger Rooms, or respond to a legal request or comply with applicable law.
Learn more about how Facebook collects and uses data in our Data Policy.
As has always been the case in Messenger, we don’t watch or listen to Messenger Rooms audio or video calls. And, we don't sell any of your information to anyone, and we never will.
If you are from the European Region, please refer to the Data Policy for the legal bases Facebook relies on and how you can exercise your rights provided under the EU General Data Protection Regulation.
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We want to make sure that Messenger Rooms is a safe place for you to connect with others. Here are some safety tips to keep in mind when joining and meeting people in a Messenger Room:
1) Don’t do or share things that make you uncomfortable. You never have to do anything that makes you uncomfortable like sharing photos, videos or information with someone, even if you’ve shared with them before.
2) Be aware of who can be in a Room. When joining a room, keep in mind that Rooms can contain people you don’t know.
Learn more about how to use Messenger Rooms.
3) Don’t share personal information. This includes things like your address or financial information.
4) Report inappropriate messages and unwanted calls. You can report the Room name or a Room participant if you believe that they go against our Community Standards.
Reports will not include audio or video from the room. You can also report a room chat conversation.
5) Block if you need to. If you have a Facebook account, you can block other Facebook users.
When you block someone on Facebook or Messenger, they won’t be able to join a room you created or are in if both you and they are logged into Facebook or Messenger.
If you find yourself in a room with a person you blocked, you can always leave a room. Learn more about Messenger privacy settings and safety at Facebook.
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Calling
If video chatting is available in your area but you're having trouble using it, try updating to the newest version of the Messenger app. Messenger video chatting is not available in all countries, and certain Internet access providers and mobile carriers may restrict access to this service.
You can video chat with just one person, or with a group of people.
Keep in mind, placing calls through the Messenger app for iPhone, iPad or Android may use your existing data plan. Please contact your mobile operator if you have questions about data charges for calling.
Desktop App and Desktop (messenger.com):
  1. Open the conversation with the person or group you want to video chat.
  2. Click .
To end a video call, click .
Note: In voice or video calls between only two people, your IP address will be shared with the other person’s device to establish a peer-to-peer connection. A peer-to-peer connection uses your IP address to connect directly with the person you’re calling to help improve the audio and video quality of your call. While this happens in the background, it may be possible for the other person to discover your IP address.
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You can delete individual calls from your call history. Deleting your call history won't remove the call from your conversation in Messenger. To do this, delete the conversation.
To delete a voice or video call from your call history in Messenger:
Desktop App:
  1. Open the conversation.
  2. Right click on the call you want to delete and click Remove for You.
  3. Click Remove.
Desktop (messenger.com):
  1. Open the conversation.
  2. Hover over the call you want to delete and click More.
  3. Click Remove > Remove.
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You can call one person or make group calls in Messenger.
To voice call one person or a group:
Desktop App and Desktop (messenger.com):
  1. Open a conversation with the person or people you want to voice call.
  2. Click then click Call.
Once you've started a voice call, you can make it a video chat by tapping .
Keep in mind that you may not be able to call people if their phones aren't connected to the Internet.
Note: In voice or video calls between only two people, your IP address will be shared with the other person’s device to establish a peer-to-peer connection.
A peer-to-peer connection uses your IP address to connect directly with the person you’re calling to help improve the audio and video quality of your call. While this happens in the background, it may be possible for the other person to discover your IP address.
Something’s wrong with my microphone when I call someone on Messenger.
Keep in mind that you need to give Messenger permission to access your microphone before you can make a call.
You can check if you gave permission from your computer or browser settings.
Learn how to check your computer settings from Apple Support or from the Microsoft Support page. You can also check your Google Chrome browser settings on the Google Chrome Help page or your website preferences for Safari from Apple Support.
Learn more about what to do if something’s not working with your microphone on Facebook or Messenger.
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