Manage Messenger notifications and reminders for a Facebook Page

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This feature is not available to all Pages.
You can turn on Messenger notifications and reminders for your Page. Notifications are alerts you receive for all conversations, including audio and video calls if it is available for your Page. Reminders are alerts about messages you may have missed and are sent when messages have not been read for 48 hours.
Before you begin
  • You need to be a Page admin or have a role with messaging permissions to manage notification settings.
  • You must use a mobile device to manage Messenger notifications and reminders from the Messenger app. This feature is not available on desktop.
Turn Messenger notifications on or off for your Page
  1. From Chats, tap your Page profile picture in the top left.
  2. Tap Notifications & Sounds.
  3. Tap to turn off notifications.
  4. Choose how long to turn off notifications.
Tap again to turn notifications back on when you are ready.
Turn message reminders on or off
  1. Tap , then tap .
  2. Tap Notifications & Sounds.
  3. Tap the toggle next to Message Reminders.
To turn message reminders off, tap the toggle next to Message Reminders again.
After you set up Messenger notifications and reminders, we recommend confirming call hours on your Page. The hours you set affect notifications in the following ways:
  • If a customer calls you outside of your call hours, they will get a notification that will show your call hours, and a suggestion to send a message instead. You will not get notified of their call.
  • If you miss a customer’s call during your call hours and you do not answer, you will get a missed call notification. This notification will show you the missed call time, and you will be able to call them back within 7 days.
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