How chats with Pages work on Messenger

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A business chat is a chat with you and a Facebook Page. You may see gray text at the top of the conversation that tells you when you're in a business chat.
A Page can send you a message if you:
  • Follow the Page.
    Note: A Page that you don’t follow can send you a message request, which you can choose to Block, Delete or Accept. You can control how messages from Pages are received in your message delivery settings.
  • Comment on a post from the Page.
  • Engage with the Page’s website after clicking on an ad.
  • Click on an ad that opens Messenger.
  • Opt in to receive messages from the Page, either on or off Meta technologies.
    • Businesses can only message you once you interact with them, such as if you follow the Page, when you comment on a Page’s post, actively engage with the business website after clicking on its ad, click on an ad that opens Messenger, or opt in to receiving their messages either on or off Meta technologies. You can always block or report messages with a business.
    Pages may use automated chats, AIs from Meta, live agents or a combination of these for their business chats.

    What's shared with Pages in Messenger business chats

    When you start a business chat, the Page can see your public information, such as your name, profile picture and gender. The Page may use that information to interact with you. Pages also get suggested responses, including replies and actions to take, based on automatic processing of messages.

    Business chats and your privacy

    Meta may use messages, actions and information you share in business chats to provide faster business response times, personalize your ads and improve features such as translations and AI.
    Visit our Privacy Policy to learn more about what information Meta collects and how we use it.

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