What information is shared in Messenger business chats

When you start or reply to a chat with a business on Messenger (through a direct message or the business’s Page or ad), businesses will see any information you choose to send through a message and the following:
  • First and last name and profile picture to help recognize and address you.
  • Gender to help address and describe you (example: “Check on shipping for her”).
  • Country and language you chose in your Facebook account’s language and region settings to be able to better greet you.
  • Timezone to know when to best service you.
  • If you are using Messenger or Instagram.

They’ll also see the following info if you’ve chosen to share it publicly on Facebook.
  • Email
  • Birthday
  • Address
  • Phone number
  • When you liked the Page
  • Employment
  • Education
  • Current city
  • Hometown
Learn about all information that is public on Facebook.
Was this helpful?