Troubleshoot your Messenger app

iPhone App Help
iPad App Help
Android App Help
Computer Help
Keep your Messenger app working properly
Check your storage
If your device runs out of storage, this may cause your app to crash. You can remove large files or unused apps from your phone to help fix this. Learn more about how to check and manage your devices' storage from your iOS settings at the Apple Help Center or from your Android settings at the Google Help Center.
Update your app
Installing the latest version may help to fix problems when something's not working. You may also want to uninstall the app and then reinstall it. If you're having trouble downloading the app, check your internet connectivity. For best results, connect to Wi-Fi before downloading.
To install or update the Messenger app, go to the App Store or Google Play store on your device.
Check for updates for Windows
  1. Open the Messenger App for Windows.
  2. Click in the top left.
  3. Hover over Messenger and then select Check for Updates.
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