Messenger

Coronavirus (COVID-19)

Community hub

Here are some ways that Messenger can help you stay together during the pandemic

Stay connected to your community

We're committed to providing community leaders with support as you respond to this challenge. Connect with groups, organisations and information remotely.

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Stay close when you're not together

Messenger can help you stay close to those who matter most, from anywhere and on any device. Use chat, voice or video calls, for one-to-one or groups.

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Stay safe and avoid scams

Verify facts with trusted official sources, and watch out for people running scams such as unapproved medical treatments or false fundraisers. If you aren't sure that something's true, don't share it.

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Resources for Government health organisations

Organisations can use Messenger to stay connected with their communities, share accurate and timely information, respond to common questions and more.

Messenger provides free messaging tools to all Pages, including governments and health organisations, but we know that it can be difficult to respond to messages promptly during periods of high volume.

To make this process easier and to ensure that people get important information quickly during periods of uncertainty, we've created a programme to connect government health organisations with Messenger developers who can help them establish a presence in Messenger, set up automated, instant responses to commonly asked questions and enquiries, and broadcast important updates to their communities as new information becomes available.

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Here are a few ways that Messenger can help you stay connected to your community

Here are a few ways that Messenger can help you stay connected to your community

Parents

Parents

Right now, it can be hard for kids to stay connected and socially engaged with their friends and family. Messenger Kids is an app designed for kids aged 6-12 to have fun video chatting and messaging in a parent-controlled environment. Parents can set up virtual play dates or homework sessions, and kids can use fun, interactive experiences to keep the laughter and connections thriving.

Educators

Educators

Messenger can help you stay connected with your community even when you can't be together in person. Communicate updates or check in on each other with group voice and video calls for up to eight participants. Or utilise groups to stay connected with parents or colleagues.*

Businesses

Businesses

Messaging helps businesses stay connected to customers when they can't be there in person. Leverage free messaging tools to provide customers with important information and consider setting up automated responses to frequently asked questions such as shop closures, opening hours and more.

Local community

Local community

Whether it's a community of faith, civic organisation or activity group, this climate of uncertainty has made maintaining personal connections with those in our community more important than ever. Consider hosting small group gatherings via Messenger video chat, or creating a group to stay connected, share critical information or just be there to support one another

Stay close when you're not together

Stay close when you're not together

Stay connected on group chat

Stay connected on group chat

Share important information and keep in touch with your community groups and close connections with group chats. Custom group names and emojis also help to keep things fun and organised.

Check in with group video

Check in with group video

Use group video chatting with up to eight people on any device and on the screen of your choice (mobile, desktop or Portal). You can now check in on your loved ones and spend time together even when you're apart.

Share your story

Share your story

Connecting remotely can help us feel closer together. Create and share stories with close friends and family, so they can stay connected via visual snapshots of your day.

Express yourself

Express yourself

Take time to share joy with those around you with fun, lighthearted features such as AR filters, GIFs, camera stickers, emojis and chat sticker packs on any device and platform you use.

Stay safe and avoid scams

Difficult times unfortunately make it easier for scammers or others to cause harm on our platforms. We work hard to stop malicious activity before it reaches you, but we also want to provide you with tips and tools to keep yourself safe during this pandemic.

Stay safe and avoid scams

Difficult times unfortunately make it easier for scammers or others to cause harm on our platforms. We work hard to stop malicious activity before it reaches you, but we also want to provide you with tips and tools to keep yourself safe during this pandemic.

Watch out for scams

Watch out for scams

One of the best ways to protect yourself from scams and harmful misinformation is to stay informed. Be wary of people asking for money or offering medical treatments if you don't know them in real life. If someone contacts you claiming to be a public figure or organisation, look for the Blue Badge that indicates that this is their verified account. See this video and helpful tip sheet on common Internet scams and how to avoid them, and click here to find out how to become a verified Page or account.

Prevent the spread of misinformation

Prevent the spread of misinformation

Not everything that you are sent about the coronavirus may be accurate. Verify the facts with other trusted sources such as the World Health Organization or your ministry of health. Look for forward indicators that alert you when you are receiving a forwarded message, which helps you know when a message that you received was not created by the person who sent it. If you're not sure if something is accurate, please don't forward it.

*Each Messenger user is responsible for ensuring that any use of Messenger complies with applicable laws, including education privacy and record-keeping laws.

Messenger is not an education provider.